I spend a lot of time in the US, and in the last 15 years I think I've crossed US immigration about that many times. I've grown afraid of entering the US. Nothing but bad experiences, unneccesary arrogance. I get nervous when I get on a plane to the US, even though I tell myself I have no reason to.
When I was called aside to be frisked entering Canada a few months ago, for the first time I experienced a friendly frisking. (No, this isn't going to be a story like that!) The gentleman who did the duties explained me step by step what was happening and why - clearly he'd received some kind of customer service training - and afterwards I felt strangely respected, almost happy. Weird.
A few days ago I entered the US again and had an even weirder experience: a human immigration officer. The man was friendly, he asked the usual questions but then we made a few jokes about it (how he was planning to leave his job too and start a rogue immigration office next to the official one).
A human experience is even better than a professional userfriendly one like the one in Canada. I don't think I'll ever experience this again at US immigration but I just want to thank the gentleman in question. For being human. Thanks.