How do we actually achieve great design?
Victor:
"Organizations that have hired talented designers don't always produce good designs." And the reasons are many. Organizations with large usability teams do not consistently provide more usable designs than organizations with NO usability team. This doesn't mean usability is useless. It means large organizations (and small ones) have a logic of their own, and we haven't entirely figured out how that works.
# Aug 17, 2004