Me and the Credit Card

Me and the Credit Card Company Call Center guy:

Me: I have this 29$ charge on my bill for not paying on time. But I never received the previous bill.

CCCCC guy: Just a moment please.

12 minutes of happy music. I hang in there.

CCCCC guy: This is what happened: long explanation of how it's really my fault.

Me: OK. I do think $29 is a bit steep. If you could remove that charge that would be great. If not, I'd like to cancel this card now.

Pause.

CCCCC guy: Well, we can do that as a one time courtesy. Long explanation of how it really was my fault.

Me: Thanks.

I'm learning.

# Jun 23, 2003